Guest Services Representative

About the Position

**This is a seasonal position, lasting from May 24, 2025 to August 10, 2025**

Pay Rate: $19.95 per hour

Applications due by May 4, 2025

Typical Shift Times:

9:30am - 5:00pm (May vary slightly)
Scheduling will be discussed in interview process

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Guest Services Representatives play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They will be asked to play many roles throughout the Zoo including greeting guests, managing ingress/egress, staffing various guest services locations, assisting people in boarding the gondola and safely operating amusement rides. These staff will interact with numerous other departments and are expected to maintain their service level across those interactions as well. These essential members of our team help connect folks to amazing experiences at the Zoo.

Operations—Attractions

Department

Manager:

Seasonal

Part-Time

$19.95

Application Deadline:

Application Deadline: May 4, 2025

Benefits

Apply

Essential Job Duties

Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc.)
Assist with parking coordination and oversee the parking process for guests
Greet guests and safely welcome them on and off all rides/attractions
Greet guests and assist in guest flow in and out of the park and throughout the zoo
Learn and maintain an understanding of zoo protocols and policies to ensure proper guest engagement
Respond appropriately to emergency situations
Maintain a clean and orderly work area
Arrive in uniform, on time, and ready to work each day
Perform other related duties as required and assigned

Who You Are

Excels in engaging with guests and coworkers with positive, efficient interactions
Able to follow policies and procedures as taught, show attentiveness to work and be safety conscious
Able to learn to operate various rides and detect possible problems with ride operation
Able to read, write and count accurately
Ability to navigate complex customer service situations
Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8 hour shifts or more)

Bonus if you

Are able to work weekdays

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Required Education

Knowledge, Skills, and Qualities

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility
Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision
Flexibility – nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor
Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued
Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department

Who We Are

The Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission: Oakland Zoo deepens connection with animals, saves wildlife, and inspires champions for the natural world. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo’s Commitment to Diversity, Equity, Inclusion, and Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. The Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

Equal Opportunity Employment

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.