Zoo Ambassadors

Purpose:

The purpose of Zoo Ambassadors is to support the mission of the Oakland Zoo and Volunteer Services by being of service to zoo guests, volunteers, and staff. Zoo Ambassadors assist guests and enhance the guest experience, providing the highest level of customer service.

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Responsibilities:‍

• Greet zoo guests
• Station throughout the zoo to guide guests and answer questions (wayfinding, amenities, etc.)
• Assist with special events (preparations, collect tickets, direct guests)

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Skill Requirements/Qualifications:‍

• At least 18 years of age
• Able to provide proof of COVID-19 vaccination and booster

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Time Commitment:‍

• Minimum commitment of six months
• Minimum commitment of 120 hours per year to retain Zoo Ambassador status

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Training: 

• Volunteers must attend ALL 3 days of training some text
• Training dates in 2024 are October 19, October 26, and November 2.

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Cost:‍

• Training is provided by the Zoo with no cost to trainees.
• Uniform shirts are purchased by volunteers. Nametags are provided by the zoo.

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Application Form:

You can apply to be a Zoo Ambassador here: Online Zoo Ambassador Application

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To get a full description, please see the position description here.

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Serving as a ZAM is a prerequisite to becoming a docent. Zoo Ambassadors are NOT required to become docents.